FAQ

Banner Image

RUGS + INVENTORY

Follow Perch on Instagram and Facebook to get up-to-date information on the arrival of new rugs. Or visit us in person, in Berkley Michigan.

It is my intention to source affordable rugs, that will provide customers with alternatives to big box stores. Vintage rugs are one-of-a-kind, and pricing is dependent on many factors such as size, region, age, colors, and condition.

All rugs and textiles are professionally cleaned before they enter our store.

Once you have a vintage rug in your home, you should plan on weekly vacuuming, taking care to vacuum with the grain of the rug texture. Vacuum the flip side at least once a month. Please do not use a roll bar.

If you experience a spill or stain: first spot clean with mild soap such as Dawn and water, then blot gently with a white cloth. For pet stains, you can try 1:1 vinegar and water, blotting gently. Please be sure to absorb excess liquid. Professionally clean as needed.

All my pictures are taken by a professional photographer, or by me with a Iphone 16 Pro or Canon.

Natural lighting is used, and we strive to represent the true colors of the rug. Please bear in mind, lighting and colors may appear slightly different on different screens.

If you have questions, I am happy to match a rug to a paint sample or sent additional pictures.

Shipping + Returns

Tell me about shipping

Shipping is added at check out, based on zip code and weight of rug. I will work to keep shipping costs as low as possible, using UPS, FedEx, and USPS.

Local customers can pick up their rugs at our shop in Berkley, Michigan.

All orders will be shipped within 1-3 days of payment.

I want you to love your purchase. If for some reason, you are unhappy with your product, please contact me within three days of delivery. The following rules apply to online purchases:

(brick-and-mortar purchases may have different guidelines)

-

Full price rugs: Returns within three days are accepted. Rug must be received in the condition it was sold. A restocking fee will be subtracted from your refund amount, this reimburses us for credit card fees and cleaning. Thank you for supporting our small business.

-

For returned items: We will notify you once your item has been received and inspected. We require all returned items to be unused and in the original condition. Customer is responsible for return shipping. All items must be received by Perch 313 within seven days of return notification. If we are notified after the three day window, or rug is not received within the seven day time frame, your return will be cancelled.

-

Restocking Fees: If an item is returned from either an online or in-store purchase, a restocking fee will be applied. A fee of 10% - 20% will be subtracted from your refund, dependent on weight and size of rug. 

-

All sale and promotional merchandise and rugs are final sale. No exceptions. Additional discount codes may not be used with sale items. The sale will be canceled. 

Please remember these are vintage rugs, imperfections and wear are part of their unique charm.

Full Price Items: May be returned within three days. Merchandise must be received within seven days. Return postage is the responsibility of the customer. We do not accept returns on vintage items, gourmet food, or brass mills. 

Industry + Staging

Of course! Please contact us at molly@perchyourhome.com for more information. 

Yes! We offer an exclusive program to industry professionals that have an established working relationship with us, and that have been accepted into our program.

Please visit our Trade Program page for more information.